Customer Profiles:

Up One Level

Specialty Cleaning Success Stories

Customer Profile - Target Center
Target Center located in the heart of Minneapolis Minnesota is a multi-purpose arena with a capacity of 18,467 theatre-style permanent seats.  Target Center has one of only two moveable arena floors in the country and it includes ice-making capabilities.  Target Center is situated on 1½ square blocks, encompassing 831,533 sq. feet and offers over twenty concession stands on two concourse levels.  Target Center has also been the "home court" for the NBA Minnesota Timberwolves franchise since 1990.

The Situation
The food service manager at Target Center was frustrated by dirty walls, ceilings, and floors in the concession areas that were becoming unsightly as well as slippery from grease.  The areas behind the food service equipment were extremely dirty and rarely cleaned.  The manager had two additional problems.  First, many of the larger concession stands were in need of painting but could not be cleaned thoroughly enough for the paint to stick to the walls.  Second, many of the expensive executive suites were located on the level directly beneath the concession stands.  Water and chemicals used to clean the concession stands could not be allowed to drip or run down the walls into the executive suites.

The Pro-Clean Solution - Water Containment - "No Dripping Allowed"
Pro-Clean was hired to conducted a "pilot" program to clean one concession stand utilizing a pressure washing solution that included water funneling, wet vacuuming, and other water runoff containment techniques.  The successful outcome of the pilot resulted in a second contract award to clean eight additional concession stands.  The food service manager was very pleased with the results and the fact that no wet carpet or water leakage complaints would be received from the tenants in the executive suites.

The Value of Pro-Clean
Not long after the initial contact was awarded to Pro-Clean, the Target Center food service manager hired Pro-Clean to pressure wash four of the largest concession stands that were scheduled for painting.  Next Pro-Clean was then asked to clean vent hoods and exhaust systems for twelve concession stands over a four day period.  This was done during concession operation "down time" to minimize the impact on food service at Target Center.  Pro-Clean is now Target Center's "on-call" service for concession stand cleaning.  The creativity of Pro-Clean's solution and performance of Pro-Clean employees speaks for itself in the awarding of additional cleaning contracts.  The food service manager's job runs more smoothly - at least in the area of concession stand cleanliness.

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Customer Profile - Food Packaging Company
This Pro-Clean client is a 1 million square foot food packaging facility that produces and packages cereals, soup mixes, seasonings, salad garnishes, snack mixes, popcorn, dry mix products, fiber laxatives and baby formula additives.  The company is one of the largest contract packagers of dry food products in the United States.  Walk down the aisle of any food distribution store and there will likely be products that have been blended, packaged, and / or produced by our client.  Our client packages for many of the largest food and pharmaceutical companies in the United States, Europe, and the Middle East.

The Situation
The in-house cleaning staff at our client was making their best effort to keep the packaging facility clean enough to meet FDA standards.  The management team realized that their staff simply did not have the necessary equipment or the expertise to conduct the specialized cleaning needed for cleaning the facility's ceilings, bar joists, and the HVAC system.  The management team considered installing canopies or hoods over the packaging production areas but decided that the required capital investment was too great.  The team at our client's facility was also growing concerned that their facility might someday fall short of the FDA standards.

The Pro-Clean Solution - Environmentally Friendly with No Down Time
A proposal was made to the company's management team to minimize production interruptions while cleaning the Lakeville facility's inner ceilings.  In addition to Pro-Clean's experience with meeting FDA cleanliness standards, the proposal had to be "environmentally friendly" yet creative enough to engineer a safe approach to cleaning irregular and difficult to reach areas.

The Value of Pro-Clean
Over a 3 month period, Pro-Clean used a Hepa vacuuming system to clean 147,000 square feet of ceiling by divided it into three sections.  Pro-Clean employees worked on weekends and holidays to ensure a minimum of interruption to production and packaging operations.  The engineering solution used by Pro-Clean included the use of air lifts and an 8-way articulating boom to clean the most difficult to reach areas.  Not long after Pro-Clean began work, the management team developed a level of trust such that Pro-Clean was asked to be responsible for opening and locking up the facility.

Not long after completing the job of ceiling cleaning, Pro-Clean recommended that our client consider cleaning their 17 HVAC units and ductwork because of the long-term accumulation of dust in the HVAC system.  A thorough HVAC cleaning would extend the time interval before another ceiling cleaning would become necessary.  Our client agreed with the suggestion and hired Pro-Clean to clean the HVAC system.